Refund policy

Returns

You may request a return within 30 days after delivery. Items must be unopened, unused and in their original packaging, with proof of purchase. Opened or chewed bones and opened treat bags are not eligible for change-of-mind returns.

How to request a return

Email adamsfamilyboneyard@gmail.com with your order number and the items you would like to return. Wait for our approval and return instructions before sending anything back.

Approved returns should be sent to Bubs Bones, 28881 S Salo Rd, Mulino, OR 97042, United States.

Return shipping and fees

Customers pay return postage for change-of-mind returns. Original shipping charges are not refunded for these returns. We do not charge a restocking fee.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within 7 days of delivery with your order number and photos. We will work with you to arrange a replacement or refund and cover return postage if we require the affected item back. Do not offer a damaged or questionable product to your dog.

Refunds

We will notify you after receiving and inspecting an approved return. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

Exchanges and questions

For a different item, request an eligible return and place a new order. Contact adamsfamilyboneyard@gmail.com with any return questions.

This policy does not limit any rights you have under applicable consumer law.